Refunds & Cancellations
Last updated: 20 June 2026 · Effective immediately
✅
Eligible for Refund
Technical issue we cannot resolve within 7 days of purchase
❌
No Refund
Change of mind after purchase or partial use of subscription
📧
How to Claim
Email billing@samsri.in within 7 days with order details
1. Overview
Call2Reply is a digital SaaS (Software-as-a-Service) product. Once a subscription is activated, the service is immediately available for use. We have a limited refund policy as described below.
⚠️
Please read this policy carefully before purchasing. By subscribing to Call2Reply, you agree to this Refund & Cancellation Policy.
2. Refund Eligibility
✅
You are eligible for a full refund if:
You request a refund within 7 days of purchase AND the service did not work due to a technical issue on our end that our support team was unable to resolve.
❌
Refunds will NOT be issued in the following cases:
- Change of mind after purchase
- You have already actively used the service (messages sent)
- Refund request is made after 7 days from purchase date
- Technical issue caused by your own device, Android version, or WhatsApp account
- Your WhatsApp account was suspended by WhatsApp for policy violations
- You forgot to renew and your subscription expired
- Dissatisfaction with the volume of customers who replied to messages
- Partial subscription periods (no pro-rata refunds)
- Lifetime plan purchases (except for proven non-delivery within 7 days)
3. Refund Scenarios
| Scenario |
Within 7 days |
After 7 days |
| Service never worked — verified technical issue on our end |
Full Refund |
No Refund |
| Service worked partially — some calls triggered, some didn't |
Case by Case |
No Refund |
| Change of mind / no longer needed |
No Refund |
No Refund |
| Duplicate payment charged |
Full Refund |
Full Refund |
| Payment deducted but subscription not activated |
Full Refund or Activation |
Full Refund or Activation |
| WhatsApp account banned (due to your own usage) |
No Refund |
No Refund |
4. How to Request a Refund
To request a refund, please follow these steps:
- Email billing@samsri.in with subject: "Refund Request — [Your Order ID]"
- Include the following in your email:
- Your registered email address
- Order ID / Payment reference number
- Date of purchase
- Reason for refund request
- Screenshot of the issue (if technical)
- Our team will review your request and respond within 2 business days
- If approved, the refund will be credited to the original payment method within 5–7 business days
5. Cancellations
How to cancel:
Effect of cancellation:
- Your subscription remains active until its natural expiry date
- No further charges will be made (subscriptions are not auto-renewed)
- Cancellation does NOT trigger a refund for the current period
- Your data will be retained for 30 days after expiry before deletion
Note: Call2Reply subscriptions do NOT auto-renew. Each subscription period must be purchased manually. Cancellation simply means you choose not to renew.
6. Duplicate Payments
If you have been charged more than once for the same subscription (due to a payment gateway error), please contact us immediately at billing@samsri.in with both payment references. Duplicate payments will be fully refunded within 5–7 business days.
7. Payment Failure — Subscription Not Activated
If your payment was deducted but your subscription was not activated, please contact us at billing@samsri.in with your payment reference. We will either activate your subscription or issue a full refund, whichever you prefer.
8. Refund Processing Time
Once a refund is approved:
- Cashfree: 5–7 business days to original payment source
- Paytm: 5–7 business days to original payment source
- UPI refunds: Usually within 24–48 hours
- Card refunds: May take up to 7–10 business days depending on your bank
Samsri Innovations is not responsible for delays caused by your bank or payment provider.
9. Contact for Refunds & Billing